Refund policy
Personalised & Commission Work
All calligraphy pieces from Mayo Calligraphy are personalised and made to order. We cannot accept returns or refunds based on change of mind.
Before production begins, you receive a full design proof for approval. Work only begins after written confirmation via email or WhatsApp. Once approval is given, no changes or refunds are possible.
For damage in transit, please contact maggi@mayocalligraphy.com within 48 hours with photographs. We will provide a replacement or full refund at our discretion.
Digital Downloads
Digital downloads are non-refundable once approved and delivered. Personalised digital pieces follow the same proof-and-approval process. Instant download products such as the Name Print Library are non-refundable once downloaded.
If you experience any technical difficulty downloading your file, please contact us and we will resolve it promptly.
Vault Impressions Fine Art Prints
Vault Impressions prints are non-personalised fine art prints, printed to order by our print partner Prodigi. As these are not personalised products, the standard EU 14-day return right applies. We extend this to a 30-day return window.
Change of mind returns: You may return your print within 30 days of receipt. Please notify us at studio@mayocalligraphy.com within 30 days of receiving your order. Return postage is at the customer's expense. The print must be returned in its original undamaged condition. A full refund will be issued to your original payment method once the return is received.
Defective or damaged prints: If your print arrives damaged or defective, please report this within 48 hours of receipt with photographic evidence to studio@mayocalligraphy.com. We will arrange a reprint or full refund.
Lost or missing orders: Tracked orders (USA and Australia) — please allow 21 days from your order date before reporting a missing parcel, then contact us to open an investigation. Untracked orders (Ireland and UK) — please allow 21 days from your order date. If your parcel has not arrived after 21 days, contact us and we will issue a replacement print.
No customs or import duties: Vault Impressions prints are produced locally in your country by Prodigi. There are no cross-border shipments and no customs or import duty charges for orders in the USA, Ireland, UK, EU, or Australia.
Professionally Printed Products
Damaged or defective professionally printed items should be reported within 48 hours of receipt with photographs. We will arrange a reprint or refund as appropriate.
EU 14-Day Cooling Off Period
Orders shipped to the EU can be cancelled within 14 days of receipt if unused and in original packaging. Personalised and made-to-order items are exempt under EU Consumer Rights Directive 2011/83/EU, including hand-inked commissions and personalised digital downloads. Vault Impressions fine art prints are non-personalised and the 14-day return right applies in full. We extend this to a 30-day return window for Vault Impressions prints.
Refund Processing
Approved refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank to post the refund. If 15 or more business days have passed without receiving your refund, please contact maggi@mayocalligraphy.com.
Contact
Maggi Geraghty
maggi@mayocalligraphy.com
+353 86 171 8330